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Key Issues Impacting Customers

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Australia's customer owned banking sector has a long history of supporting its customers and communities in times of need. 

COVID-19

The customer owned banking sector has been serving Australians for more than a century and is in a strong position to cope with the disruption caused by COVID-19 and to continue to put customers first. 

Customers who need assistance due to the impact of COVID-19 on their financial situation should contact their banking institution. Links to some of the hardship provisions currently being offered are in the table below.

COVID-19 updates, hardship information, and how to contact your customer owned institution

Member

COVID-19
updates

Customer support/
financial hardship
assistance (specifically
for COVID-19)

Contact

Australian Military Bank COVID-19 update https://www.australianmilitary... 1800 855 810
Australian Mutual Bank (Endeavour MB) COVID-19 update (Endeavour MB) https://endeavour.bank/blog-f... 1300 13 14 20 (Endeavour)
Australian Mutual Bank (Sydney MB) COVID-19 update (Sydney MB) https://sydneymutual.bank/bl... 13 61 91 (Sydney MB)
Australian Unity COVID-19 update https://www.australianunity.co... 1800 288 300
Bank Australia COVID-19 update https://www.bankaust.com.au/... 132 888
Bank First COVID-19 update https://www.bankfirst.com.au/... 03 9834 8530
Beyond Bank COVID-19 update 13 25 85
Broken Hill Community Credit Union COVID-19 update 08 8088 2199
Central Murray Credit Union COVID-19 update Cobram 03 5871 2188 ; Yarrawonga 03 5744 3713
Central West Credit Union COVID-19 update Parkes 6862 2788 Forbes 6852 3571 ; Cowra 6342 4142
Coastline Credit Union COVID-19 update https://www.coastline.com.au... 1300 361 066
Community First Credit Union COVID-19 update 1300 13 22 77
Credit Union SA COVID-19 update (08) 8202 7777
CUA COVID-19 update https://www.cua.com.au/tools... 133 282
Defence Bank COVID-19 update 1800 773 158
Dnister Ukrainian Credit Co-operative COVID-19 update https://www.dnister.com.au/w... 1800 353 041
Easy Street COVID-19 update 1300 13 14 65
Family First Credit Union COVID-19 update 1300 369 900
Fire Service Credit Union COVID-19 update 08 8227 2222
Firefighters Credit Union COVID-19 update 03 8417 1777
First Choice Credit Union COVID-19 update (02) 6362 2944
First Option Bank COVID-19 update 1300 855 675
G&C https://www.gcmutual.bank/ar... 1300 364 400
Gateway Bank COVID-19 update 1300 728 995
Geelong Bank COVID-19 update 1300 361 555
Goulburn Murray Credit Union Co-Operative COVID-19 update https://www.gmcu.com.au/as... (03) 5821 9033
Greater Bank COVID-19 update https://www.greater.com.au/a... 1300 653 679
Heritage Bank COVID-19 update https://www.heritage.com.au/... 1300 726 100
Horizon Bank COVID-19 update https://horizonbank.com.au/m... 1300 366 565
Hume Bank COVID-19 update https://www.humebank.com.a... 1300 004 863
Hunter United Employee's Credit Union COVID-19 update 1800 10 10 63
Illawarra Credit Union COVID-19 update 13 22 49
IMB Bank COVID-19 update 133 462
Laboratories Credit Union COVID-19 update https://www.lcu.com.au/latest... 02 9859 0585
Macquarie Credit Union COVID-19 update 1300 885 480
Maleny Credit Union (MCU) 07 5499 8988
MOVE Bank COVID-19 update https://movebank.com.au/me... 1300 362 216
MyLife MyFinance COVID-19 update 03 9629 4484
Newcastle Permanent COVID-19 update https://www.newcastleperman... 13 19 87
Nexus Mutual COVID-19 update 1300 65 33 28
Northern Inland Credit Union COVID-19 update https://www.nicu.com.au/lates... 6763 5111
Orange Credit Union COVID-19 update https://www.orangecu.com.au... (02) 6362 4466
P&N (including BCU) COVID-19 update 13 25 77
People's Choice Credit Union COVID-19 update https://www.peopleschoicecu... 13 11 82
Police Bank (Inc. Border Bank & Bank of Heritage Isle) COVID-19 update 131 728
Police Credit Union COVID-19 update 1300 131 844
Pulse Credit Union COVID-19 update (03) 9347 9588
QBANK COVID-19 update 13 77 28
Qudos Bank COVID-19 update https://www.qudosbank.com... 1300 747 747
Queensland Country Bank COVID-19 update https://www.queenslandcount... 1800 075 078
RACQ Bank COVID-19 update 13 19 05
Regional Australia Bank COVID-19 update https://www.regionalaustralia... 13 20 67
South West Slopes Credit Union COVID-19 update 02 6384 1111
South-West Credit Union Co-Operative  COVID-19 update https://www.swcredit.com.au... (03) 5560 3900
Summerland Credit Union COVID-19 update 1300 364 799
The Capricornian COVID-19 update 1300 314 900
The Mac Credit Union COVID-19 update https://forms.themaccu.com.a... 1300 622 278
The Mutual COVID-19 update 1300 688 825
TMB (including firefighters MB) COVID-19 update 13 12 21
Traditional Credit Union COVID-19 update 1800 621 199
Transport Mutual Credit Union COVID-19 update 02 8202 8555
Unity Bank COVID-19 update https://www.unitybank.com.au... 1300 36 2000
Warwick Credit Union COVID-19 update 1300 72 44 33
WAW COVID-19 update 1300 368 555
Woolworths Employees Credit Union COVID-19 update 1300 665 553


Bushfire Response

Australia's customer owned banking sector has a long history of supporting its customers and communities in times of need. 

COBA members have offered a range of measures to assist customers that are impacted by the bushfires, many of which continue to burn. 

If you are impacted, please contact your banking institution once you're able to, to find out exactly how your credit union, mutual bank or building society can assist you. 

Member

Website

Phone number

Insurance Partner

People's Choice Credit Union  Bushfire Relief Package  13 11 82 CGU
Australian Mutual Bank
(including Endeavour Mutual Bank and Sydney Mutual Bank)
Sydney MB Disaster relief package
Endeavour MB Disaster Relief Package
Australian Unity  Bushfire Relief Package
Bushfire recovery support page
Bank Australia Bushfire assistance  132 888 Allianz 
Beyond Bank Bushfires Support 13 25 85 (Option 9) Allianz 
Credit Union Australia (CUA) Disaster Relief Package  133 282 Allianz 
Defence Bank Financial Assistance  1800 033 139
IMB Bank Bushfire and Disaster Relief Package 133 462  Vero
TMB Bushfire assistance  13 12 21
Bank First Financial Assistance Package 03 9834 8530 CGU
Heritage Bank Bushfire Relief Package  1300 362 216
MOVE Bank Bushfire Relief Package  1300 747 747 Allianz 
Qudos Bank Assistance Package 
Newcastle Permanent Emergency Relief Package 13 19 87
Unity Bank Unity Bank Relief and Assistance 1300 36 2000 QBE
Greater Bank Emergency Relief Package 1300 651 400 Allianz
Hume Bank Financial Support upon assessment 1300 004 863 Allianz
Nexus Mutual Financial Support upon assessment 1300 65 33 28 Allianz
Geelong Bank QBE Insurance claim information 1300 734 728 QBE
Gateway Bank Disaster Relief options 1300 302 474 
Northern Inland Credit Union Allianz Insurance claim information  Allianz
Hunter United Employee's Credit Union Financial Hardship Assistance 1800 10 10 63 QBE
Queensland Country Credit Union Emergency Relief Package 1800 075 078 CGU
WAW Hardship Assistance  1300 368 555 QBE
Family First Credit Union  Financial Support upon assessment 1300 369 900 QBE
Laboratories Credit Union Bushfire Financial Hardship Assistance 
Orange Credit Union Bushfire assistance upon assessment (02) 6362 4466
Police Bank Bushfire assistance upon assessment (02) 9287 0862
bcu (part of P&N Bank) bcu Bushfire Relief Package 1300 555 030 Allianz
MOVE Bank Bushfire support  1300 362 216 CGU
Summerland Credit Union Bushfire relief package for customers  1300 802 222 CGU
TMB  Bushfire crisis support 13 12 21
Transport Mutual Credit Union Bushfire relief package 1300  652 274
QBANK Comprehensive Hardship Relief Policy 13 77 28
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Policy Contacts

Luke Lawler
Director - Policy
P: +61 2 8035 8448
M: +61 418 213 025
Email Lukecontact-arrow

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