Key Issues


The Customer Owned Banking Association is the industry body for the customer-owned banking sector, representing Australia's credit unions, building societies and mutual banks. The association is owned by its member credit unions, mutual banks and building societies and champions the interests of its member institutions to support the growth and competitiveness of the customer owned model in the financial services market.

COBA's Competition Agenda

The Royal Commission put the spotlight on banking misconduct. It’s now time to focus on competition. The seemingly endless cycle of misconduct can be partly explained because of the market power of the biggest players. The solution to this problem is action to promote competition.

COBA’s proposes a four-step agenda to boost competition and benefit consumers in retail banking:

  1. Empower consumers by raising awareness and reducing barriers to switching.
  2. Accommodate the customer owned model.
  3. Improve regulator accountability and regulator focus on competition.
  4. Recognise the anti-competitive impact of regulatory compliance costs and ensure regulatory measures are proportionate and targeted.
A pdf version of the full agenda can be downloaded pdfhere104.64 KB.