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Helpful information and guidance

MoneySmart www.moneysmart.gov.au

The MoneySmart website is run by the Australian Securities and Investments Commission (ASIC) to help people make smart choices about their personal finances.  This website also accesses the unclaimed money service where you can search records of unclaimed money from bank accounts, company shares and life policies and see how to lodge a claim.

SCAMwatch www.scamwatch.gov.au

The SCAMwatch website provides information to help you recognise, report and protect yourself from scams.  SCAMwatch website is owned and maintained by the Australian Competition and Consumer Commission and is also the campaign portal for the Australasian Consumer Fraud Taskforce.

CHOICE www.choice.com.au

CHOICE is Australia’s largest independent consumer organisation.

Financial Comparison websites

CANSTAR www.canstar.com.au

Canstar allows you to compare interest rates and star ratings for some of the best value Australian home loans, credit cards, credit card rewards, savings accounts, term deposits, car insurance, home and contents insurance and health insurance.

Mozo mozo.com.au

Mozo.com.au is an online finance comparison and reviews service, launched in October 2008 to help Australians navigate the money maze. Mozo (short for Money Zone) is the first service to combine financial product comparison tools with customer ratings and reviews, allowing Australians to compare banking products and providers on everything from interest rates to customer service.

InfoChoice www.infochoice.com.au

InfoChoice is a finance comparison site and provides detailed product comparison data for Home Loans, Savings & Term Deposits, Personal Loans (including Car Loans), Credit Cards, Transaction Accounts, Business Banking products, Investment products (including Online Broking) and Traveller Cheques.


Code Compliance Committee (COBCOP) www.cobccc.org.au

The Code Compliance Committee ensures that credit unions, mutual building societies and mutual banks that have adopted the Customer Owned Banking Code of Practice meet the standards of good practice set out in the Code. The CCC investigates complaints that the Code has been breached and monitors compliance with the Code.

Code of Operation: Recovery of debts from Human Services income support payments or DVA payments

COBA is a co-signatory to the revised Code of Operations, released in June 2015 by the Department of Human Services and the Department of Veterans’ Affairs. The revised Code outlines the debt recovery arrangements specific to overdrawn accounts for recipients of government payments. The Code prescribes that no more than 10 per cent of an income support or DVA payment should be applied to the recovery of the debt. The aim of the Code is to ensure that recipients of income support payments have sufficient income to maintain adequate living standards. For more information visit humanservices.gov.au/overdrawn

Credit Reports

Credit Smart www.creditsmart.org.au

Australia is moving towards a comprehensive credit reporting system which means that the personal credit card and loan payments you do make can be reported by your lender as well as those you don’t make. For further information, please see the Credit Smart website: creditsmart.org.au.

ASIC Moneysmart website on Credit Reports www.moneysmart.gov.au

Your credit report contains information about your credit history. You can get a free copy of your credit report each year to make sure it is correct from one of the providers below.

Equifax www.mycreditfile.com.au

To access information about your credit file, contact Equifax.

Dun & Bradstreet www.checkyourcredit.com.au/Personal

To access information about your credit file, contact Dun & Bradstreet.

Experian www.experian.com.au/order-credit-report

To access information about your credit file, contact Experian.

Financial counselling and legal assistance

National Debt Helpline www.ndh.org.au

National Debt Helpline is a not-for-profit service that helps people tackle their debt problems. Their professional financial counsellors offer a free, independent and confidential service.

Financial Counselling Australia www.financialcounsellingaustralia.org.au

Financial Counselling Australia (FCA) is the peak body for financial counsellors in Australia. Financial counsellors are non-judgmental, qualified professionals who provide information, support and advocacy to people in financial difficulty. Working in community organisations, their services are free, independent and confidential.

Financial Rights Legal Centre (NSW) www.financialrights.org.au

Financial Rights Legal Centre (NSW) Inc. is a community legal centre specialising in financial services, particularly matters and policy issues related to consumer credit, banking, debt recovery and insurance. It is the only such Centre in NSW, and it has a particular focus on issues that affect low income and disadvantaged consumers.

Consumer Action Legal Centre www.consumeraction.org.au

Consumer Action is Melbourne based and provides free legal advice and representation to vulnerable and disadvantaged consumers across Victoria, and is the largest specialist consumer legal practice in Australia. Consumer Action is dedicated to advancing the interests of low-income and vulnerable consumers, and of consumers as a whole.

Consumer Law Centre (ACT) www.carefcs.org/financial-counselling-service

The Consumer Law Centre of the ACT is a free, independent, community legal centre funded by the ACT Government.  It aims to provide legal assistance and advice to low to moderate income consumers, primarily in the areas of consumer credit, telecommunications and utilities, as well as general fair trading and consumer protection.

Industry Ombudsman Services

Australian Financial Complaints Authority (AFCA) www.afca.org.au

AFCA provides free, fast and binding dispute resolution to consumers and small businesses.


Internet security fraud tips

With both web and telephone banking widely available, accessibility to your funds is even easier Read more...

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COB Code of Practice

The Customer Owned Banking Code of Practice (COBCOP) is the code of practice for Australia’s credit unions, mutual building societies and mutual banks Read more...