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Media Releases

The prolonged impact of COVID-19 on psychological wellbeing is emboldening romance scammers, says financial crimes expert, Leanne Vale of the Customer Owned Banking Association.

Customer owned banking institutions have continued to deliver the highest levels of customer satisfaction for the banking sector during the COVID-19 pandemic.

The Customer Owned Banking Association welcomes APRA’s announcement today on loan repayment deferrals.

On International Day of Cooperatives, customer owned banking institutions stand tall in a global community of customer owned businesses taking action on climate change.

The Customer Owned Banking Association has congratulated Regional Australia Bank for being one of only two accredited data recipients at the commencement of open banking.

The Customer Owned Banking Association has welcomed the Federal Government’s largest ever investment in cybersecurity.

Customer owned banks are demonstrating that regional communities can be home to some of the most sophisticated businesses and attractive job opportunities in Australia.

Customer owned banks have been ranked as the best banks in Australia by Forbes' World's Best Banks 2020. 

The Customer Owned Banking Association welcomes new debate about credit card interest rates and the benefit to consumers of shopping around.

More than 1,150 first home buyers have purchased a property with a loan from customer owned banking institutions participating in the First Home Loan Deposit Scheme.

Customer owned banking institutions welcome ASIC’s approval of regulatory relief to fast track the issuance of debit cards to customers who use passbooks and branch visits to do their banking. 

Customer owned banking institutions are stepping up support to small businesses impacted by the coronavirus pandemic through the Government’s $40 billion Coronavirus SME Guarantee Scheme.

Today’s announcements by the RBA, APRA and the Treasurer are welcome initiatives to support lending.

COBA has welcomed moves by regulators to revisit the timing of new regulatory measures to give banking institutions more capacity to focus on their customers.

The Customer Owned Banking Association (COBA) is calling on Federal Government to reconsider the approaching wave of banking regulation as the low interest rate environment squeezes competition.

The Customer Owned Banking Association (COBA) has welcomed Federal Government’s decision to crack down on fraudulent number porting with the introduction of stronger identity verification processes.

The Customer Owned Banking Association (COBA) is warning Australians against the manipulative wiles of romance scammers ahead of Valentine’s Day. According to the Australian Competition & Consumer Commission’s Scamwatch, almost 4,000 dating and romance scams were reported in 2019, with losses of more than $28.6 million.

Customer owned banks have experienced a surge of interest from potential home buyers ahead of 1 February, when the majority of loans under the First Home Loan Deposit Scheme will be released.

The Customer Owned Banking Association is warning banking customers in bushfire impacted areas to be alert to scam phone callers falsely claiming to represent a monitoring service.

Australia’s mutual banks, credit unions and building society express our deepest sympathies to those impacted by the devastating bushfire emergency across the country and stand ready to assist customers that are impacted.


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Ashley Penny
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M: +61 431 932 950
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