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Quiet achievers on a local and global stage

World’s Best Banks 2020

Forbes partnered with market research firm Statista to survey 40,000 customers around the world to rank the best banks in 23 counties.

Customer owned banking institutions topped the polls in Australia with Heritage Bank ranking first, with Bank Australia, Newcastle Permanent and IMB Bank rounding out the top four, followed by Greater Bank in sixth place.

Institutions were rated on general satisfaction and key attributes including trust, fees, digital services and financial advice.

Mozo’s People’s choice awards

Now in its 10th year, the Mozo People's Choice Awards shine a spotlight on 140 banking institutions.

The institutions customers ranked the most highly across different categories were crowned Mozo People’s Choice Award winners. “Trust is a major factor when it comes to choosing your finances and insurance service providers,” said Mozo’s Data Director AJ Duncanson.

Outstanding Customer Satisfaction

Greater Bank, Newcastle Permanent and People’s Choice Credit Union ranked in the top five.

Excellent Customer Service

Greater Bank and Newcastle Permanent ranked in the top five.

Highly trusted

Bank Australia, Greater Bank and Newcastle Permanent ranked in the top five.

Most recommended

Bank Australia and People’s Choice Credit Union ranked in the top five.

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