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Essential services when they matter most
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While proving a long road to recovery, the planned easing of restrictions across Victoria are cause for optimism. During these difficult times, COBA and its Victorian-based members have worked to maintain community access to banking services, with special consideration of the elderly and financially vulnerable.

A key milestone involved obtaining clarification on the range of banking related services permissible under Victoria’s Stage 4 restrictions. Anticipating the lockdown, COBA and the Australian Banking Association jointly wrote to Premier Daniel Andrews, requesting the classification of banking as an essential service.

“We wrote on behalf of the Australian banking sector, expressing our solidarity and willingness to support in any way we can,” says Sally Mackenzie, Director of Strategy and Stakeholders, COBA.

The Premier confirmed the outcome within days, allowing COBA’s members to continue to support the financial needs of their customers.

“By making financial services essential, the Victorian Government has allowed customers to access cash from branches (which for some elderly customers is their only option) and ensured that ATMs can be refilled during the Stage 4 lockdowns. We commend the Victorian Government’s leadership on this issue.”


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Ashley Penny
Corporate Affairs Manager
P: +61 2 8035 8444
M: +61 431 932 950
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