We thank all the customers, consumer advocates, and industry stakeholders who contributed their insights to help refine the standards that govern our sector.
Following stakeholder feedback, the Interim Report with the independent reviewer’s preliminary findings and draft recommendations has been prepared and can be found here. Submissions on the Interim Report are due by 19 June 2026 and should be sent to code@coba.asn.au.
To learn more about the Code review process and next steps, click here.
Submissions to the public consultation can be found below.
Submissions to public consultation
- Australian Financial Complaints Authority (AFCA)
- Australian Small Business and Family Enterprise Ombudsman (ASBFEO)
- Customer Owned Banking Association (COBA)
- Customer Owned Banking Code Compliance Committee (COBCCC)
- estateXchange
- Joint Consumer Groups
- Consumer Action Law Centre (CALC)
- Consumer Credit Legal Service Western Australia (CCLS)
- Consumer Policy Research Centre (CPRC)
- Each
- Financial Counselling Australia (FCA)
- Financial Counselling Victoria (FCVic)
- Indigenous Consumer Assistance Network (ICAN)
- Mob Strong Debt Help
- Mortgage Stress Victoria (MSV)
- Thriving Communities Australia
- Vacro
- Mortgage & Finance Association of Australia (MFAA)
- NGM Group
Further submissions will continue to be uploaded to this page.