We thank all the customers, consumer advocates, and industry stakeholders who contributed their insights to help refine the standards that govern our sector.
Submissions to the public consultations can be found below.
To learn more about the Code review process and next steps, click here.
Submissions: Interim Report
- Australian Financial Complaints Authority (AFCA)
- Customer Owned Banking Association (COBA)
- Customer Owned Banking Code Compliance Committee (COBCCC)
- Joint Consumer Groups:
- Care
- CHOICE
- Consumer Action Law Centre (CALC)
- Consumer Credit Legal Service Western Australia (CCLS)
- Council on the Ageing (COTA)
- Consumers’ Federation of Australia
- Consumer Policy Research Centre (CPRC)
- Each
- Financial Counselling Australia (FCA)
- Financial Counselling Victoria (FCVic)
- Financial Counsellors’ Association of Western Australia (FCAWA)
- Financial Rights Legal Centre
- Indigenous Consumer Assistance Network (ICAN)
- Mob Strong Debt Help
- Mortgage Stress Victoria (MSV)
- South Australian Financial Counsellors’ Association (SAFCA)
- Thriving Communities Australia
- Legal Aid Queensland
- The Mac
Submissions: Consultation Paper
- Australian Financial Complaints Authority (AFCA)
- Australian Small Business and Family Enterprise Ombudsman (ASBFEO)
- Customer Owned Banking Association (COBA)
- Customer Owned Banking Code Compliance Committee (COBCCC)
- estateXchange
- Joint Consumer Groups
- Consumer Action Law Centre (CALC)
- Consumer Credit Legal Service Western Australia (CCLS)
- Consumer Policy Research Centre (CPRC)
- Each
- Financial Counselling Australia (FCA)
- Financial Counselling Victoria (FCVic)
- Indigenous Consumer Assistance Network (ICAN)
- Mob Strong Debt Help
- Mortgage Stress Victoria (MSV)
- Thriving Communities Australia
- Vacro
- Mortgage & Finance Association of Australia (MFAA)
- NGM Group
Further submissions will continue to be uploaded to this page.