We want to help you get the right support.
Please choose your enquiry type below
I am experiencing financial hardship
If you are experiencing financial hardship, contact your customer-owned bank’s hardship team. To find contact details for mutual banks and credit unions, please visit this page.
I have a query or complaint about my bank account
As an industry association, COBA doesn’t handle individual customer accounts or complaints. We recommend contacting your customer-owned bank directly. To find contact details, please visit this page.
I’ve been scammed or need to report fraudulent activity
If you have been scammed, immediately contact your financial institution and report the scam to Scamwatch.
I’m looking for records from a bank merger or closed mutual
If you have an archival request into tracing records from old mergers, please visit the Australian Mutual Archives
I’d like to know what customer commitments mutual banks follow
Our sector’s commitments to customers are outlined in the Customer Owned Banking Code of Practice.
I’d like to switch to a customer-owned bank
Use our Find-a-bank tool to find a mutual bank or credit union that best meets your needs.
I want to contact COBA about something else
You’re in the right place.
If your enquiry isn’t covered above, you can contact COBA using the form below, or via phone or mail using the details provided underneath.
Call
Mailing address
GPO Box 4686
Sydney NSW 2001
Office locations
Sydney Head Office
Suite 403, Level 4
151 Castlereagh Street
Sydney NSW 2000
Canberra
Suite 4C
16 National Circuit
Barton ACT 2600