Support

If you’re new to customer-owned banking, we’d love to help you discover the benefits that more than 5.4 million Australians already enjoy.

As a sector committed to putting people and communities first, customer-owned banks are ready to provide support and practical solutions committed at every stage of life.

• Choose Customer Owned

  Discover why more than 5 million Australians choose to bank with a customer owned bank.

• Stay Safe Online

  Explore our resources to spot and avoid scams and how to report suspected fraud.

• Find a Bank

  There’s a customer owned bank for everyone. Use our tool to discover a bank that puts you first.

• Code of Practice

  The level of support that subscribers will provide to its customers and the community, and the standards by which they will be held accountable.

• Financial Hardship

  If your credit or loan repayments are getting out of control, talk to your customer-owned bank about your options. There are a range of options available.

• Financial Abuse

  If you believe you are experiencing financial abuse, your customer-owned bank can provide various forms of assistance to help secure your finances.

• Elder Financial Abuse

  Don’t be afraid to reach out to your customer-owned bank to seek support if you believe you, or someone you know, is experiencing elder financial abuse.

• Impacted By Natural Disasters

  For customers impacted by natural disasters including fires, storms and floods, customer-owned banks stand with their communities and are ready to provide support.