As the end of the financial year approaches, many shoppers will be eagerly looking out for EOFY sales. However, as ‘ghost’ or ‘phantom’ stores become more common online, the Customer … Read more
From 1 July, Australian consumers may notice a small but important change in the texts they receive from businesses and organisations, including messages from their customer-owned bank. The change is … Read more
The Customer Owned Banking Association (COBA) has acknowledged the release of draft industry codes for the Scams Prevention Framework (SPF), and will work constructively with government and industry to ensure … Read more
The Customer Owned Banking Association (COBA) is urging Australians to be on the alert for scammers taking advantage of the fuel crisis through a number of sophisticated phishing scams. “Scammers … Read more
In March 2026, Australia’s financial landscape underwent its most significant shift in decades. If you have noticed your bank or financial adviser asking more probing questions lately, it isn’t because … Read more
Australians have now used Confirmation of Payee over 100 million times since the service was launched in July 2025, marking a major milestone in the banking industry’s efforts to protect … Read more
Online connections can feel exciting and real, and in a time of dating apps and social media, it’s never been easier to meet someone virtually. However, while some connections can … Read more
Times of crisis can bring out the best in our communities; unfortunately, they can also attract opportunistic scammers during a particularly stressful time. As we head into bushfire season, the … Read more
With Boxing Day and other seasonal sales just around the corner, online shopping is set to surge, and unfortunately, so is the risk of scams. As the holiday sales approach, … Read more
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