Here are some useful tips for staying safe online:
Scams and fraud are becoming increasingly sophisticated. It is important to stay vigilant to these threats and learn what to look out for to keep you and your loved ones safe.
- If you receive a text message or email that contains a link, do not click on the link unless you are confident it is legitimate. Regularly install operating system updates and use anti-virus software.
- Never provide any of your personal or banking details to someone you don’t know and trust, and never provide banking passcodes (including authentication codes received via phone or email) to anyone.
- If you receive a suspicious request from someone who says they represent an organisation or government agency, end the call and call back using details you find in an independent search, rather than details they give you.
- Be wary of unusual payment requests. Scammers will often ask you to use an unusual payment method, including preloaded debit cards, gift cards, iTunes cards or virtual currency such as Bitcoin.
- Anyone who has provided their banking details to a scammer should contact their bank or financial institution immediately.
Report a scam
If you suspect you may have been scammed you should contact your bank immediately.
You can also report a scam to the National Anti-Scam Centre.
Explore more resources
-
Tax scams explained – and how to protect yourself this EOFY
As the end of the financial year (EOFY) approaches, many Australians are gathering documents, receipts, and tax statements. But it’s just as important to prepare for something else: staying safe … Read more
-
Why your money is secure with a customer-owned bank
With financial security a growing concern, over 5.4 million Australians trust customer-owned banks. Credit unions, mutuals banks and building societies prioritise member security, going beyond standard protections to ensure your … Read more
-
Voter warning: Scammers likely to target Australians this federal election
With the upcoming federal election, the Customer Owned Banking Association is urging Australians to be alert against scammers. “Election periods are an opportunistic time for scammers due to heightened public … Read more