5 February, 2026: Consultation paper released
To guide stakeholder input into the independent review of the Code, the official Consultation Paper is now available.
Customers, advocates, and industry stakeholders are invited to provide feedback to shape the future of the sector’s standards.
The consultation paper poses 18 key questions designed to evaluate whether the Code’s current promises translate into meaningful day-to-day banking behaviours and outcomes. To answer these questions, the independent reviewer is calling for formal submissions to address how the Code operates in a rapidly shifting financial landscape, due by 2 April 2026.
You can access the Consultation Paper here.
18 December, 2025: Independent reviewer appointed
A comprehensive, independent review of the Code has commenced, to ensure its standards remain robust and contemporary for the 5.4 million Australians the customer-owned banking sector serves.
Eva Scheerlinck, Principal of Scheerlinck Consulting has been appointed the independent reviewer. She has a strong background in industry code governance and consumer protection.
“Throughout my career, I have championed consumer protection, fair treatment, and financial inclusion – values that align directly with customer-owned banking’s core purpose,” Ms Scheerlinck said.
“I look forward to working with a broad range of stakeholders to ensure the sector delivers on its promises to customers,” she added.